WHAT IS YOUR CANCELLATION POLICY?
Rental and Tour reservations require payment in advance. We have a 48 hour cancellation policy- and require at Least 48 hours notice to issue a full refund. Cancellations inside the 48 hour timeline will not be refunded. This enables us to schedule guides and staff.
HOW LONG ARE THE TOURS?
Most City Tours are about two hours long and 6-8 miles. We do offer custom length tours upon request.
WHAT HAPPENS IF IT RAINS?
We ride rain or shine unless it is really nasty ( Oregon standards ) and provide “Portland Approved” rain pants and jackets. We also provide bikes that are equipped with full fenders.
WHERE DO YOU RIDE?
Our tours include riding in Portland’s residential neighborhoods and exploring the city streets and urban core.
DO YOU RENT BIKES?
Yes, and accessories. Please see our Rental Page for complete pricing.
DO YOU FIX BIKES?
Yes, we have a full service shop for repairs and customization.
DO YOU SELL BIKES?
Yes, we often sell off last seasons rental bikes or other used bikes in compliance with the City of Portland’s Revenue Bureau with a Second Hand dealers permit. We usually have a small selection, so Call Ahead to see if we might have what you are looking for!
CAN I KEEP MY BIKE AFTER THE TOUR?
Yes, generally it’s just $10 keep your bike for the rest of the day after a tour if you want to keep riding. On busy days, or days in which many bicycles are already reserved, this option is is “first come, first serve” until we run out of availability.
CAN I TAKE MY KID(S) ON ONE OF YOUR TOURS?
Any child able to follow directions, and pedal a bicycle at a moderate (6-8 miles per hour) pace for a total distance of 6-8 miles is welcome to join us on tour! We do not have children’s bicycles, but we do have bicycles that easily accommodate riders down to heights of 4’4″ (sometimes smaller, though it varies by body type). We do not allow use of our trailer on tours due to safety factors involved with group riding in an urban environment, however we are always more than happy to rent, and give expert route advice for those looking to ride with a trailer attached.
CAN I BRING MY OWN BIKE OR ONE I HAVE ALREADY RENTED ON A TOUR?
Yes, you get a $10 discount for bringing your own bike or one you have already rented!
WHERE ARE YOU LOCATED?
117 NW 2nd Ave. Portland Oregon, 97209 This is across the street from Oregon Leather, near the corner of NW 2nd and NW Couch Avenues in Downtown Portland, Oregon
HOW FIT DO I HAVE TO BE?
Tours are fairly casual and we ride at the pace of the slowest rider so no one gets left behind. Participants should have some cardiovascular stamina and be able to exercise a moderate amount.
CAN I ALSO RENT A BIKE RACK FOR RENTAL CAR?
Yes. We have one bike rack that goes on the back of a sedan style car (must have trunk lid) that holds two bikes, and one Yakima bike rack that holds 4 bikes that attaches to a tow hitch receiver.
WHAT IS YOUR RETURN POLICY?
Merchandise products may be returned with receipt within 30 days of date of purchase if product (s) have original packaging in tact and are in the same condition in which they were sold. Receipts are often emailed to customers so please print it off and bring it in for your return. Thank you.
HOW MANY MILES DO WE RIDE ON THE TOUR?
Most City Tours are 10-12 miles and Regional Tours range from 10-30. Longer tours and higher mile counts are available by request.
DO YOU HAVE GIFT CERTIFICATES/CARDS?
Yes! Please visit our Gift Packages page to purchase, or if you do not find what you are looking for, send us an email! Gift Certificates can be used for tours, rentals, or bike service/ accessories.
DO YOU HAVE TANDEMS?
Unfortunately we do not have any tandem bikes at this time.
DO YOU HAVE CHILD TRAILERS OR TAG-ALONGS?
Yes, we have a child trailer ( 3 child capacity, or 100 pound limit, whichever happens first) Our trailer must be used in conjunction with our Multi-speed hybrids due to it’s attachment system. (or bolt on wheel if you are renting for your personal bike.) Unfortunately we do not carry Tag-Alongs at this time.
DO YOU HAVE KIDS BIKES?
Unfortunately we do not have any kids bikes at this time.
HOW FAR IN ADVANCE SHOULD I SCHEDULE A TOUR?
For larger parties a two week advance is preferable, although we remain flexible and can usually get something together on a short notice. Our business is seasonal though and things get busy in the summer. For smaller parties, a few days to a week is preferable, but you can always inquire about tours that are going out today or tomorrow!
DO YOU HAVE LARGE GROUP DISCOUNTS?
Yes, we offer a 15% discount for groups of 10 or more. (with group discount, tipping your guide is still greatly appreciated, but not required)
OTHER QUESTIONS? CONTACT US!
CYCLE PORTLAND BIKE TOURS | 503-360-6815 | firstname.lastname@example.org