WHAT IS YOUR CANCELLATION POLICY?
Rental and Tour reservations require payment in advance. We have a 48 hour cancellation policy- and require at Least 48 hours notice to issue a full refund. Cancellations inside the 48 hour timeline will not be refunded. This enables us to schedule guides and staff.
HOW LONG ARE THE TOURS?
Most City Tours are about two hours long and 6-7 miles. We do offer custom length tours upon request.
WHAT HAPPENS IF IT RAINS?
We ride rain or shine unless it is really nasty ( Oregon standards ) and provide “Portland Approved” rain pants and jackets. We also provide bikes that are equipped with full fenders.
WHERE DO YOU RIDE?
Our tours include riding in Portland’s residential neighborhoods and exploring the city streets and urban core.
DO YOU RENT BIKES?
Yes, and accessories. Please see our Rental Page for complete pricing.
DO YOU FIX BIKES?
Yes, we have a full service shop for repairs and customization.
DO YOU SELL BIKES?
Yes, we often sell off last seasons rental bikes or other used bikes in compliance with the City of Portland’s Revenue Bureau with a Second Hand dealers permit. We usually have a small selection, so Call Ahead to see if we might have what you are looking for!
CAN I KEEP MY BIKE AFTER THE TOUR?
On an “same day, as-available, first come first serve” basis, upon returning from your tour you may keep your bike for $10 extra! – just ask your guide. This option is only available if your tour bike is not already reserved for another activity, and cannot be booked online, or added to a tour reservation. If you need to guarantee bike availability after your tour, you will need to place a reservation in addition to your tour booking at the regular rate.
CAN I TAKE MY KID(S) ON ONE OF YOUR TOURS?
Age Limit: 10 and Older
Height Limit: 4’11” and taller
We do not have children’s bicycles, but we do have bicycles that easily accommodate riders down to heights of 4’11”. We do not allow use of our trailer on tours due to safety factors involved with group riding in an urban environment, however we are always more than happy to rent, and give expert route advice for those looking to ride with a trailer attached.
CAN I BRING MY OWN BIKE OR ONE I HAVE ALREADY RENTED ON A TOUR?
Yes, you get a $10 discount for bringing your own bike or one you have already rented!
WHERE ARE YOU LOCATED?
117 NW 2nd Ave. Portland Oregon, 97209 This is across the street from Oregon Leather, near the corner of NW 2nd and NW Couch Avenues in Downtown Portland, Oregon
HOW FIT DO I HAVE TO BE?
Tours are fairly casual and we ride at the pace of the slowest rider so no one gets left behind. Participants should have some cardiovascular stamina and be able to exercise a moderate amount.
IS THERE A WEIGHT LIMIT ON THE BICYCLES?
Yes, in order to ensure that your rental or tour is safe, riders must weigh under 280 pounds in order to ride our Multispeed Hybrid, and 220 pounds for our Single Speed bicycles. If a rider is over this limit, we cannot rent you a bicycle as they are not safely designed past their engineered maximum weights. For our Electric 220 pounds, and Road Bikes, this limit is 250 pounds. If you have any questions, or concerns please let us know.
CAN I ALSO RENT A BIKE RACK FOR RENTAL CAR?
Yes. We have bike racks that go on the back of a sedan style car (must have trunk lid) that holds three bikes.
WHAT IS YOUR MERCHANDISE RETURN POLICY?
Merchandise products may be returned with receipt within 30 days of date of purchase if product (s) have original packaging in tact and are in the same condition in which they were sold. Receipts are often emailed to customers so please print it off and bring it in for your return. Thank you.
DO YOU HAVE GIFT CERTIFICATES/CARDS?
Yes! Please visit our Gift Packages page to purchase, or if you do not find what you are looking for, send us an email! Gift Certificates can be used for tours, rentals, or bike service/ accessories.
DO YOU HAVE TANDEMS?
We do not have any tandem bikes at this time.
DO YOU HAVE CHILD TRAILERS OR TAG-ALONGS?
Yes, we have a child trailer ( 2 child capacity, or 100 pound limit, whichever happens first) Our trailer must be used in conjunction with our Multi-speed hybrids due to it’s attachment system. (or vertical dropout on the rear wheel if you are renting for your personal bike, horizontal dropouts are not compatible with our trailer.) We do not carry Tag-Alongs at this time.
DO YOU HAVE KIDS BIKES?
We do not have any kids bikes at this time.
HOW FAR IN ADVANCE SHOULD I SCHEDULE A TOUR?
For larger parties a two week advance is recommended, although we remain flexible and can usually get something together on a short notice. Our business is seasonal though and things get busy in the summer. For smaller parties, a few days to a week is preferable, but you can always inquire about tours that are going out today or tomorrow!
DO YOU HAVE LARGE GROUP DISCOUNTS?
Yes, we offer a 15% discount for groups of 10 or more. (we do not auto-gratuity large groups, so please remember to tip your guide!)
CAN I FILL YOUR LIABILITY WAIVER OUT ONLINE?
Yes, simply click here: https://www.smartwaiver.com/v/cycleportland/
OTHER QUESTIONS? CONTACT US!
CYCLE PORTLAND BIKE TOURS | 844-PDX-BIKE (Toll Free) | firstname.lastname@example.org