Tour & Rental Policies - Portland Bike Tours

Tour, Rental & Return Policies

Included Gear

All of our bike tours  include bike rental and helmet at no extra charge.

All of our rentals include helmets, locks and if renting overnight, lights.

Keep the Bikes!

At Portland Bike Tours and Rentals, tour participants can keep riding for $10 till closing and $20 for 24 hrs.

Cancellation Policy

Please allow a minimum of 48 hours for all cancellations.  Cancellations inside 48 hours will not be refunded.

Merchandise Return Policy

Merchandise products may be returned with receipt within 30 days of date of purchase if product (s) have original packaging in tact and are in the same condition in which they were sold. Receipts are often emailed to customers so please print it off and bring it in for your return. Thank you.

Used Bicycle Return Policy

Used bicycles are sold “as is” and are not eligible for return. Used bicycles are tuned to their best condition before being sold, and are never sold with structural/critical defects. Buyers are encouraged to test ride thoroughly before purchasing.

Reservations

Full payment required for reservations.

• Solo reservations – We gladly accept solo reservations, and for a limited time offer tours with no minimum participant number, and waived solo fee.

• Minimum length for Bike Rental reservations is the day rate.

• We have walk-up/instant booking availabilities for all of our Essential Portland Tours, For our Brews Cruise, and Foodie Fieldtrip we have walk-up/instant booking Fri-Sun. For Mon-Thurs we require a minimum of 24 hours advance to book a Brews Cruise, or Foodie Fieldtrip tour online. Please call us at 844 PDX BIKE (739 2453) to inquire about last-minute bookings, or availabilities.

What if it rains?

All Tours and Rentals are Rain or Shine. Welcome to Oregon!  We have rain gear to loan and our multi-speed bikes are equipped with fenders.  If the weather is so bad that it is not safe to ride, then the tour will be cancelled and refunds issued. If it begins raining during the tour and the group chooses to return to the shop, we can offer a refund depending on how long you were out. All refund decisions are at the sole discretion of Cycle Portland Bike Tours and Rentals.