Cancellations are accepted up to 48 hours prior to your reservation and are refunded in full. Cancellations made inside of 48 hours cannot be refunded, altered, or exchanged.
Portland (Maine) Policy
Due to an increasing number of visitors booking our tours for intended travel in Portland, ME (instead of Portland, OR – our only location) we are not able to offer refund exceptions to clients that book for the wrong city. Reservations cancelled outside of 48 hours from departure are still refundable through our standard cancellation policy. Our website clearly states on the front page, and all sub-pages that we are located in Portland, OR and all outreach is geared towards Portland, OR. Our location is also stated in your itinerary that you receive with each booking. This allows us to schedule guides and staff, and it is the travelers responsibility to check that departure details are correct prior to booking, thank you for your understanding.
All Tours and Rentals depart Rain or Shine. Welcome to Oregon! Our tour bikes are equipped with full fenders and “Portland Approved” rainwear is provided for free if there is a chance of rain on a tour. Weather hazard is evaluated by our guides, and if an early return is determined, refunds will be issued based on the duration of the tour. All refund decisions are at the sole discretion of Cycle Portland Bike Tours and Rentals.
Please refer to your booking confirmation regarding when you need to arrive for your tour. (usually ~15 minutes prior to departure) Participants that arrive at, or after their departure time may not be allowed to participate, and are not eligible for a refund.
Full payment required at time of booking for all reservations.
• Minimum length for Bike Rental reservations is our day rate, or “Till Close”. If you prefer to take advantage of our hourly rates, we happily accept walkups on a first come first serve basis.
• Though reservations are strongly encouraged, we gladly accept walk-up/phone bookings for our Essential Portland, Brews Cruise, and Foodie Fieldtrip tours. Please call us at 844 PDX BIKE (844 739 2453) to inquire about last-minute bookings, or availabilities.
Overnight rentals must be stored inside a domicile. (hotel room/concierge closet, living room, etc) A shared bike room is not a safe location.
For full rental policies please see: Rentals (click “Read Our Rental Policy” below any model)
Merchandise Return Policy
Physical merchandise may be returned within 30 days of purchase date. Product must be unused and have all original packaging, including receipt. All sales of display items, and used merchandise are final and sold “as is”.
Used Bicycle Return Policy
Used bicycles are sold “as is” and are not eligible for return. Used bicycles are tuned to their best condition before being sold, and are never sold with known structural/critical defects. Buyers are encouraged to test ride thoroughly before purchasing.